02149nam a22003737a 4500 17919777 OSt 20240522105502.0 240522b |||||||| |||| 00| 0 eng d 2013042884 9780323261852 (pbk. : alk. paper) 032326185X (pbk. : alk. paper) KMU KMU RDA KMU eng SF756.4 .P74 2015 Prendergast, Heather, author. Front office management for the veterinary team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico. Second edition. St. Louis, MO : Elsevier, [2015] vii, 483 pages : color illustrations ; 28 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development. Veterinary services Administration. Animal health technicians. Office management. Veterinary Medicine organization & administration United States. Animal Technicians United States. Office Management organization & administration United States. Practice Management, Medical organization & administration United States. Veterinarians United States. lcc BK 0 1251 1251 0 0 lcc 0 0 NFIC CPL CPL OA 2024-05-22 Book Aid International 0 SF756.4 Pre 750655 2024-05-22 00:00:00 2024-05-22 BK 0 0 lcc 0 0 NFIC CPL CPL OA 2024-05-22 Book Aid International 0 SF756.4 Pre 750657 2024-05-22 00:00:00 2024-05-22 BK 0 0 lcc 0 0 NFIC CPL CPL OA 2024-05-22 Book Aid International 0 SF756.4 Pre 750654 2024-05-22 00:00:00 2024-05-22 BK 0 0 lcc 0 0 NFIC CPL CPL OA 2024-05-22 Book Aid International 0 SF756.4 Pre 750656 2024-05-22 00:00:00 2024-05-22 BK 0 0 lcc 0 0 NFIC CPL CPL OA 2024-05-22 Book Aid International 0 SF756.4 Pre 750653 2024-05-22 00:00:00 2024-05-22 BK