Prendergast, Heather creator author. text Second edition. monographic eng

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vii, 483 pages : color illustrations ; 28 cm Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development. Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico. Includes bibliographical references and index. Veterinary services Administration Animal health technicians Office management Veterinary Medicine organization & administration United States Animal Technicians United States Office Management organization & administration United States Practice Management, Medical organization & administration United States Veterinarians United States SF756.4 .P74 2015 9780323261852 (pbk. : alk. paper) 032326185X (pbk. : alk. paper) 2013042884 KMU 240522 20240522105502.0 17919777 eng