01447nam a22003017a 4500 18491224 20231212092551.0 150212s2015 vtu b 001 0 eng 9781472447692 (hardback : alk. paper) DLC eng KMU rda KMU pcc HF 5415.5 Cook, Sarah, 1955- Leading the customer experience : inspirational service leadership / Sarah Cook. Farnham, Surrey, England ; Burlington, VT : Gower, [2015]. xii, 174 pages ; 25 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references (pages 159-162) and index. Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. Customer services. Leadership. Customer relations. 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 0 877 877 0 0 lcc 0 0 NFIC CPL CPL OA 2023-12-12 Zambia Library Service 0 HF 5415.5 Coo 750626 2023-12-12 00:00:00 2023-12-12 BK