inspirational service leadership Cook, Sarah 1955- creator text bibliography vtu 2015 monographic eng

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xii, 174 pages ; 25 cm Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. Sarah Cook. Includes bibliographical references (pages 159-162) and index. Customer services Leadership Customer relations HF 5415.5 9781472447692 (hardback : alk. paper) DLC 150212 20231212092551.0 18491224 eng