TY  - BOOK
AU  - McLanachan, Di
TI  - Success Customer Care In A week
SN  - 9781444159851
AV  - HF 5415.5 
PY  - 2012///
CY  - London
PB  - Hodder Education
KW  - Customer relations
KW  - Customer services
KW  - Consumer satisfaction
ER  -