TY  - BOOK
AU  - Dorgan, Mark F. 
TI  - Delivering the customer experience: creating attainable dreams
SN  - 9780956690401
AV  - HF 5415.5 
PY  - 2010///
CY  - United Kingdom
PB  - Dr Mark F. Dorgan
KW  - Customer experience
KW  - Attainable dreams
ER  -