000			02149nam a22003737a 4500
001			17919777
003			OSt
005			20240522105502.0
008			240522b |||||||| |||| 00| 0 eng d
010			_a 2013042884
020			_a9780323261852 (pbk. : alk. paper)
020			_a032326185X (pbk. : alk. paper)
040			_aKMU _cKMU _eRDA _dKMU _beng
050	0	0	_aSF756.4 _b.P74 2015
100	1		_aPrendergast, Heather, _eauthor.
245	1	0	_aFront office management for the veterinary team / _cHeather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.
250			_aSecond edition.
264		1	_aSt. Louis, MO : _bElsevier, _c[2015]
300			_avii, 483 pages : _bcolor illustrations ; _c28 cm
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aVeterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
650		0	_aVeterinary services _xAdministration.
650		0	_aAnimal health technicians.
650		0	_aOffice management.
650	1	2	_aVeterinary Medicine _xorganization & administration _zUnited States.
650	2	2	_aAnimal Technicians _zUnited States.
650	2	2	_aOffice Management _xorganization & administration _zUnited States.
650	2	2	_aPractice Management, Medical _xorganization & administration _zUnited States.
650	2	2	_aVeterinarians _zUnited States.
942			_2lcc _cBK _n0
999			_c1251 _d1251