| 000 | 01447nam a22003017a 4500 | ||
|---|---|---|---|
| 001 | 18491224 | ||
| 005 | 20231212092551.0 | ||
| 008 | 150212s2015 vtu b 001 0 eng | ||
| 020 | _a9781472447692 (hardback : alk. paper) | ||
| 040 |
_aDLC _beng _cKMU _erda _dKMU |
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| 042 | _apcc | ||
| 050 | 0 | 0 | _aHF 5415.5 |
| 100 | 1 |
_aCook, Sarah, _d1955- |
|
| 245 | 1 | 0 |
_aLeading the customer experience : _binspirational service leadership / _cSarah Cook. |
| 264 | 1 |
_aFarnham, Surrey, England ; _aBurlington, VT : _bGower, _c[2015]. |
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| 300 |
_axii, 174 pages ; _c25 cm |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aIncludes bibliographical references (pages 159-162) and index. | ||
| 505 | 0 | _aAcknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aLeadership. | |
| 650 | 0 | _aCustomer relations. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK _n0 |
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| 999 |
_c877 _d877 |
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