Leading the customer experience : (Record no. 877)

MARC details
000 -LEADER
fixed length control field 01447nam a22003017a 4500
001 - CONTROL NUMBER
control field 18491224
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231212092551.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150212s2015 vtu b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781472447692 (hardback : alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency KMU
Description conventions rda
Modifying agency KMU
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah,
Dates associated with a name 1955-
245 10 - TITLE STATEMENT
Title Leading the customer experience :
Remainder of title inspirational service leadership /
Statement of responsibility, etc. Sarah Cook.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Farnham, Surrey, England ;
-- Burlington, VT :
Name of producer, publisher, distributor, manufacturer Gower,
Date of production, publication, distribution, manufacture, or copyright notice [2015].
300 ## - PHYSICAL DESCRIPTION
Extent xii, 174 pages ;
Dimensions 25 cm
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (pages 159-162) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Leadership.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Non-Fiction
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Library of Congress Classification     Non-fiction Kapasa Makasa University Kapasa Makasa University Open Access 12.12.2023 Zambia Library Service   HF 5415.5 Coo 750626 12.12.2023 12.12.2023 Non-Fiction