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Leading the customer experience : inspirational service leadership / Sarah Cook.

By: Material type: TextPublisher: Farnham, Surrey, England ; Burlington, VT : Gower, [2015]Description: xii, 174 pages ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781472447692 (hardback : alk. paper)
Subject(s): LOC classification:
  • HF 5415.5
Contents:
Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Non-Fiction Kapasa Makasa University Open Access Kapasa Makasa University Non-fiction HF 5415.5 Coo (Browse shelf(Opens below)) Available 750626
Total holds: 0

Includes bibliographical references (pages 159-162) and index.

Acknowledgments -- Preface -- Why does leadership matter when it comes to customer experience? -- The qualities of the customer focused leader -- Customer insights and priorities -- Recruiting for attitude, training for excellence -- Motivating and empowering your people -- Communicate and praise -- Improve and innovate -- Consistently consistent -- Bibliography -- Index.

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